FAQs
FAQs
My Thank You Account
Select Forgot Password on the login page and follow the instructions sent to your email address.
Yes. Sign in to your account, visit My Account, and update your email address.
Verify that you're using the correct email address and phone number. If you continue to experience issues, use the password reset option or contact Customer Support for assistance.
Verify that you're using the correct email address and phone number. If you continue to experience issues, use the password reset option or contact Customer Support for assistance.
My Thank You Rewards
Thank You Rewards is Bashas' loyalty program that provides access to personalized offers, digital coupons, member-only savings, and other benefits.
No. Membership is free.
Provide your phone number at checkout or scan your account barcode within the Bashas' app.
Personalized offers are generated based on shopping behavior and account activity. Simply use your Thank You Rewards account when you shop.
My Thank You Rewards
Personalized offers are generated based on shopping behavior and account activity. Simply use your Thank You Rewards account when you shop.
Weekly Ad
The Weekly Ad is available on Bashas.com and in the Bashas' mobile app.
Weekly Ads generally start on Wednesday and run through Tuesday. Dates may vary during certain promotional periods.
Yes. A downloadable PDF version of the Weekly Ad is available for customers who prefer a traditional viewing experience.
Digital Coupons & Offers
Savings are applied automatically at checkout when eligible items are purchased and your account is used.
Sign in to your account through Bashas.com or the Bashas' app and select the offers you'd like to add.
New offers are added regularly. Check the app or website frequently for the latest savings opportunities.
Offers may have expiration dates, quantity limits, product restrictions, or purchase requirements. Review the offer details for eligibility requirements.
Coupon usage varies by offer. Refer to the specific offer details for limits and redemption rules
Mobile App
The Bashas' app is available through the Apple App Store and Google Play Store.
You can view weekly ads, add coupons, access personalized offers, manage your account, and view your digital account barcode.
Yes. The Bashas' app is free to download and use.
Verify that notifications are enabled in both the Bashas' app settings and your device settings.
Sign in to the app and select your account card or wallet section to display your barcode.
Online Shopping
Yes. Customers can shop online for pickup and eligible delivery services through our Marketplace partners, Instacart, DoorDash, UberEATS and Shipt.
Contact Us
Visit the Contact Us page on Bashas.com for phone numbers, email options, and support forms.
Visit the Contact Us page on Bashas.com for phone numbers, email options, and support forms.
Use the Contact Us form and provide as much detail as possible, including screenshots if available.
Use the Contact Us form and provide as much detail as possible, including screenshots if available.
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